How to book an appointment?
From 8am Monday to Friday, you can submit triage requests for urgent or routine appointments. Once we receive your triage request a clinician will contact you via telephone or text messages so please have your phone handy.
Once we reach capacity for on the day appointments, you maybe given an appointment on another day or signposted to community services.
From the 1st of October, requests for Routine appointments can be made from 8am to 18:30 using the triage link. A clinician will triage the request and you maybe contacted via telephone or text message so please have your phone handy. You may also be signposted to appropriate community services.
If you are unsure or unable to use the online triage, kindly ring the reception team and we will support you.
If you need help with a non urgent medical or admin request, you can now contact us online
Phone advice
A phone call to the doctor or nurse can often resolve an issue and save you a visit to the surgery. Please call during morning surgery and give brief details to the receptionist, who will arrange for a member of the clinical staff to call you back. Call backs are usually done at the end of morning surgery, normally after midday.
Please only request a call back in the evenings if it is an urgent issue which cannot wait until the following lunchtime.
Wycombe improved access service
Local GPs are working together to offer patients better access to appointments in general practice in Buckinghamshire, known as the ‘improved access’ service. This means that you can now book an appointment in a practice local to you:
- Up until 8pm from Monday to Friday
- On a Saturday (your practice can confirm which practices are open, and their opening hours on this day)
- From 9am to 1pm on Sunday (at one of the three FedBucks improved access hubs located across the county)
Appointment reminders by text message
If you would like to receive text message reminders for your appointments at the surgery, please make sure we have your up to date mobile phone number. Patients over 14 years of age may wish to provide their own mobile number for our records.
You can opt out of the text reminder service at any time.
Cancelling or changing an appointment
If you are unable to keep an appointment, please let us know as soon as possible. We can make you another appointment if required and fit someone else into your cancellation.
If you are cancelling a minimum of 2 working days in advance, you can cancel online, or by using the phone automated service when the surgery is closed. It is the policy of this practice to de-register patients who persistently do not turn up for their appointments.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- contact us via the Accurx service
- phone us on 01494 526840 during opening times
- reply ‘CANCEL’ to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
We encourage patients to come to the surgery wherever possible because better facilities are available and doctors time spent travelling means less time for other patients. Please only ask to be visited at home if you are too ill to be brought to the surgery or are housebound. Home visits are not for patients who do not have transport.
For a home visit please contact us by 10:30am where possible. You may be asked for some details to help the doctors to prioritise their visits, and the doctor may phone you prior to visiting.