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Tower House Surgery
Map PointerTower House Surgery, 169 West Wycombe Road, High Wycombe, Bucks, HP12 3AF
Appointments: 01494 526840
Out of Hours Service: 111

Surgery Opening Times

Monday7.15am - 1.00pm, 2.00pm - 6.30pm
Tuesday8.00am - 1.00pm, 2.00pm - 6.30pm
Wednesday7.15am - 1.00pm, 2.00pm - 8.00pm
Thursday8.00am - 1.00pm, 2.00pm - 6.30pm
Friday8.00am - 1.00pm, 2.00pm - 8.00pm

Non-Emergency Patient Transport Service (NEPTS) in the Thames Valley Area

What's changing from 1st April 2016? Information for patients and carers

The NEPTS Service

NEPTS provides transport for patients who have a medical reason that means they are not able to travel for treatment by another means. There are eligibility criteria to ensure that resources are focused on those who need the service most.

From 1 April 2016 South Central Ambulance Service NHS Foundation Trust (SCAS) will be providing the NEPTS service for patients registered with a GP in the Thames Valley region (covering Berkshire, Buckinghamshire and
Oxfordshire).

Where to get more information

You can access all the latest information on the NEPTS service or contact us to request more information at:
  • Email TVnepts@scas.nhs.uk
  • Call 0300 123 3235
  • Web www.scas.nhs.uk/nepts
Improvement from 1st April 2016

There are improvements to the way that patients book and manage NEPTS journeys, and we are introducing the Patient Zone, an online portal where patients can manage their booking and check their journey status. We will also be introducing new service innovations to improve the service, including:
  • SCAS staff in key hospitals to enhance patient service and enable us to improve vehicle turnaround times
  • Enhanced SMS text notifications to provide you with more detailed booking and journey status information