All surgery consultations are by appointment.
Please give the receptionist brief details of your condition so that she can direct you to the most appropriate member of our team. You may see any doctor in the practice, but are encouraged to see the same doctor for a particular condition in order to achieve continuity of care.
Ensure that you arrive on time for your appointment. If you are late, you may be asked to re-book your appointment. An appointment is for one person only. If another member of your family needs to be seen or discussed, more time will be required and a separate appointment should be made.
It is difficult for doctors to run on time if you bring too many problems to a single appointment. A normal appointment with your doctor is for ten minutes. This is usually sufficient to deal with one medical problem.
To discuss several problems, or if you feel that you are likely to need longer for other reasons, please ask for a double appointment (20 mins). We recommend every adult patient has their blood pressure checked every 3 years.
Urgent appointments
On the day appointments are always available during morning and afternoon surgeries. For on the day morning appointments contact us as soon as possible in the morning. For on the day appointments in the afternoon contact us as soon as possible.
To request an urgent appointment for today during opening times:
- phone us on 01494 526840
Pre-bookable appointments
You can request a pre-bookable appointment in advance during opening times.
We will respond to requests within 4 working days.
You can also:
- phone us on 01494 526840
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
- use our nurse or healthcare assistant appointment request form and we will respond within 4 working days
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Phone advice
A phone call to the doctor or nurse can often resolve an issue and save you a visit to the surgery. Please call during morning surgery and give brief details to the receptionist, who will arrange for a member of the clinical staff to call you back. Call backs are usually done at the end of morning surgery, normally after midday.
Please only request a call back in the evenings if it is an urgent issue which cannot wait until the following lunchtime.
Wycombe improved access service
Local GPs are working together to offer patients better access to appointments in general practice in Buckinghamshire, known as the ‘improved access’ service. This means that you can now book an appointment in a practice local to you:
- Up until 8pm from Monday to Friday
- On a Saturday (your practice can confirm which practices are open, and their opening hours on this day)
- From 9am to 1pm on Sunday (at one of the three FedBucks improved access hubs located across the county)
Appointment reminders by text message
If you would like to receive text message reminders for your appointments at the surgery, please make sure we have your up to date mobile phone number. Patients over 14 years of age may wish to provide their own mobile number for our records.
You can opt out of the text reminder service at any time.
Cancelling or changing an appointment
If you are unable to keep an appointment, please let us know as soon as possible. We can make you another appointment if required and fit someone else into your cancellation.
If you are cancelling a minimum of 2 working days in advance, you can cancel online, or by using the phone automated service when the surgery is closed. It is the policy of this practice to de-register patients who persistently do not turn up for their appointments.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- phone us on 01494 526840 during opening times
- reply ‘CANCEL’ to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
We encourage patients to come to the surgery wherever possible because better facilities are available and doctors time spent travelling means less time for other patients. Please only ask to be visited at home if you are too ill to be brought to the surgery or are housebound. Home visits are not for patients who do not have transport.
For a home visit please contact us by 10:30am where possible. You may be asked for some details to help the doctors to prioritise their visits, and the doctor may phone you prior to visiting.