Making an Appointment
All surgery consultations are by appointment, which can be made either by:
- Visiting our Consulting Room
- Using Patient Access. Not registered? You can register using our Register for Online Services form
- Phone the surgery on 01494 526840
Please give the receptionist brief details of your condition so that she can direct you to the most appropriate member of our team.
You may see any doctor in the practice, but are encouraged to see the same doctor for a particular condition in order to achieve continuity of care.
Ensure that you arrive on time for your appointment. If you are late, you may be asked to re-book your appointment.
An appointment is for one person only. If another member of your family needs to be seen or discussed, more time will be required and a separate appointment should be made.
It is difficult for doctors to run on time if you bring too many problems to a single appointment.
A normal appointment with your doctor is for ten minutes. This is usually sufficient to deal with one medical problem.
To discuss several problems, or if you feel that you are likely to need longer for other reasons, please ask for a double appointment (20 mins).
We recommend every adult patient has their blood pressure checked every 3 years.
We offer a balance of on the day appointments and appointments bookable up to one month in advance. On the day appointments are always available during morning and afternoon surgeries.
For on the day morning appointments contact us as soon as possible in the morning.
For on the day appointments in the afternoon contact us as soon as possible after 14:00.
Cancelling an Appointment
If you are unable to keep an appointment, please let us know as soon as possible. We can make you another appointment if required and fit someone else into your cancellation. If you are cancelling a minimum of 2 working days in advance, you can cancel online, or by using the telephone automated service when the surgery is closed.
It is the policy of this practice to de-register patients who persistently do not turn up for their appointments.
Appointment Reminders by Text Message
If you would like to receive text message reminders for your appointments at the surgery, please make sure we have your up to date mobile phone number.
If you are unable to attend your booked appointment, you can simply reply “Cancel”.
Patients over 14 years of age may wish to provide their own mobile number for our records.
You can opt out of the text reminder service at any time.