The NEPTS Service

NEPTS provides transport for patients who have a medical reason that means they are not able to travel for treatment by another means. There are eligibility criteria to ensure that resources are focused on those who need the service most.

Where to get more information

You can access all the latest information on the NEPTS service or contact us to request more information at:

Email: TVnepts@scas.nhs.uk
Call: 0300 123 3235
Website: www.scas.nhs.uk/nepts

Improvement from 1st April 2016

There are improvements to the way that patients book and manage NEPTS journeys, and we are introducing the Patient Zone, an online portal where patients can manage their booking and check their journey status. We will also be introducing new service innovations to improve the service, including:

• SCAS staff in key hospitals to enhance patient service and enable us to improve vehicle turnaround times
• Enhanced SMS text notifications to provide you with more detailed booking and journey status information